Q. What is the best resolution and file size for digital photos?
A. When sending us your digital files, we prefer a resolution of 300dpi, or a file size of 1MB or higher. For more information on resolution and file size, see our photo tips page.
Q. I have several photos of my pet, and I can't choose between them. Can you show me proofs from several snapshots?
A. NO. If you are having a hard time choosing your favorite snapshot you might let us help you, we often know what will work best. Because of the labor intsensive nature of our artwork we can not spend several hours or days working with several photos and providing custom proofs created from a dozen different photographs... it is very important to choose one great photo to have us work from, and we can help with that.
Q. Can I snail-mail you a real snapshot instead of emailing a digital photo?
A. Yes. Please send your real snapshots to the address below. If you have already placed your order online, be sure to include your name and address with your photos.
P.O. Box 181085
Dallas, TX. 75218-1085
Q. Will I get my original snapshots back?
A. Yes. All snapshots will be returned. We have never lost one yet! We do recommend making a copy of your snapshot if the picture is precious, perhaps of a deceased pet. We can not be responsible for lost mail due to post office errors.